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CUSTOMER SERVICE

The BSKIN customer service team is always happy to help, so please feel free to get in touch.

If you encounter any issue or difficulty placing any order with us, do leave your contact by sending us an email to customercare_hk@bskin.com (for international customers). We'll work hard to ensure you get to use our products!

Please add our emails customercare_hk@bskin.com to your address book or check your spam/junk folder to ensure that you receive our emails.

We’re here for you.

If you’re looking for more information about our products or if you have questions about your order, you may find some answers on our FAQ page. If you’d like extra help deciding which products are suitable for you, feel free to get in touch with us. We're always ready to discuss your skincare concerns.

Give us a call anytime during our office hours. If you call outside these hours please leave a message and we will get back to you as soon as possible, typically within one working day.

Drop us an email and you can expect to receive a reply within 1 to 2 working days.

Our contact details are :

Hong Kong
Phone no. : +852 - 28933631
Email : customercare_hk@bskin.com
Office hours : 09:00 to 18:00 (Monday to Friday)
Singapore
Phone no. : +6273 9277
Email : customercare_sg@bskin.com
Office hours : 09:00 to 18:00 (Monday to Friday)
Indonesia
Phone no. : +6221 29499200
Email : customercare@bskin.com
Office hours : 8:30 to 17:30 (Monday to Friday)
10:00 to 16:00 (Saturday)
Philippines
Phone no. : +63 6352431 / +63 6352433
Email : customercare_ph@bskin.com
Office hours : 9:00 to 18:00 (Monday to Friday)
Malaysia
Phone no. : +603-56330908
Email : customercare_my@bskin.com
Office hours : 10:30 to 18:00 (Monday to Friday)
10:00 to 14:00 (Saturday)